Support
Questions about an order, an installation, or a refund — this page is the fastest way to reach us and to fix the most common problems yourself.
Contact us
Email support
support@panmigo.com
We reply within one business day, usually sooner.
In-app chat
Panmigo app → Help Center
The quickest option if you are already signed in — we can see your order.
What to include when you write in
- The email address on your Panmigo account
- Your order number, if the question is about a specific plan
- Your phone model and operating system version
- A screenshot of the error or the screen you are stuck on
Common problems
The eSIM will not install
Installation needs a working internet connection, so connect to Wi-Fi first. Check that your phone supports eSIM and is carrier-unlocked. Some phones limit how many eSIM profiles can be stored at once — delete an old, unused profile and try again. If the QR code has already been used, it cannot be installed a second time; contact us and we will reissue it.
The eSIM is installed but I have no data
After you land, open your phone settings, make sure the Panmigo line is switched on, select it as your mobile data line, and turn on data roaming for that line. Data roaming must be enabled — this is how the partner network is reached, and it does not cause a charge from your home carrier. If it still does not connect, restart the phone and try selecting a network manually.
My data is slower than expected
Speed depends on the local partner network, how busy it is, where you are, and your own device. Some plans also reduce speed after a set amount of high-speed data is used; the plan description in the app states this. Switching between 5G and 4G in your phone settings sometimes helps in areas with weak 5G coverage.
My plan expired sooner than I expected
A plan validity period starts on the first connection to a local network, not at purchase, and then runs continuously — it does not pause when you are on Wi-Fi or when the phone is off. You can see the exact start and end time for each plan in My eSIMs.
I changed my phone
An eSIM profile cannot be moved between phones. If you have not installed the eSIM yet, install it on the new phone as normal. If it is already installed on the old phone, contact us before deleting it and we will tell you what can be done for your specific plan.
I was charged but did not receive a plan
Open My eSIMs first — completed orders appear there within a few minutes. If it is not there after 15 minutes, email us with the payment date, amount and the email address on the account, and we will locate the order.