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Refunds

Last updated: 2026-09-29·中文

This Refund Policy explains when customers purchasing eSIM services directly from Panmigo, operated by WEALTHY STAR INTERNATIONAL CAPITAL LIMITED, may request a refund.

This Refund Policy forms part of the Panmigo Terms of Service.

1. Full Refund Before Activation and Before the Activation Deadline

A Panmigo eSIM data plan is eligible for a full refund if both of the following conditions are satisfied:

  1. The data plan has not been activated; and
  2. The applicable activation deadline has not passed.

Installation of an eSIM profile on a device does not by itself necessarily constitute activation.

For refund eligibility, activation status will be determined using Panmigo's records and/or the technical records of the relevant eSIM provider, telecommunications partner, or network provider.

Once a full refund has been completed, the affected eSIM or data plan may be permanently disabled and must not be used.

2. Activation Deadline

Unless otherwise stated on the relevant product page, an eSIM purchased from Panmigo must normally be activated within 180 days from the date of purchase.

An eligible unactivated eSIM may be refunded before the applicable activation deadline.

Once the activation deadline has passed, the eSIM may expire and will normally no longer be eligible for a refund, even if it has not been activated, except where otherwise required by applicable law.

Certain plans may have a different activation deadline because of requirements imposed by the relevant eSIM provider, telecommunications operator, or network provider.

Where a different activation deadline applies, the product-specific validity information displayed before purchase will apply.

3. Refunds After Activation

Once an eSIM data plan has been activated, it is considered to have entered into use and is generally non-refundable.

However, Panmigo may provide a full or partial refund where:

  • A technical or service failure attributable to Panmigo, our eSIM provider, or our telecommunications or network partner materially prevents the purchased Service from being used as described;
  • The issue cannot be resolved after reasonable troubleshooting; and
  • The customer has reasonably cooperated with Panmigo's support team in diagnosing and attempting to resolve the issue.

Depending on the circumstances, Panmigo may first offer:

  • Troubleshooting assistance;
  • A replacement eSIM;
  • An alternative data plan;
  • A configuration correction;
  • Another reasonable solution.

If the issue cannot reasonably be resolved, a refund may be calculated based on the unused portion or unused value of the affected Service.

Nothing in this section limits any mandatory consumer right or remedy available under applicable law.

4. Circumstances Normally Not Eligible for Refund After Activation

Unless required by applicable law, refunds will normally not be provided for an activated plan where the issue results from circumstances outside Panmigo's reasonable control or from customer-side incompatibility or configuration, including:

  • An incompatible device;
  • A carrier-locked or network-locked device;
  • Incorrect device configuration;
  • Failure to enable data roaming where required;
  • Selection of the wrong SIM or eSIM for mobile data;
  • Use outside the supported country, region, or coverage area;
  • Local network conditions or temporary network congestion;
  • Reasonable limitations inherent to mobile telecommunications networks;
  • Failure to follow installation or activation instructions;
  • Deletion or removal of an activated eSIM from a device;
  • Device malfunction;
  • Operating system restrictions;
  • Device-manufacturer restrictions;
  • Unsupported device variants or regional device models;
  • Use that violates our Terms of Service or applicable Fair Use requirements;
  • Fraudulent, abusive, unauthorized, or prohibited activity.

Customers are encouraged to confirm device compatibility and carrier-unlocked status before activating an eSIM.

5. Incorrect Purchase

If you purchased the wrong:

  • Country;
  • Region;
  • Duration;
  • Data allowance; or
  • Data plan,

and the plan has not been activated and the activation deadline has not passed, you may request a full refund and purchase the correct plan.

Once the plan has been activated, Sections 3 and 4 of this Refund Policy apply.

6. How to Request a Refund

To request a refund, contact support@panmigo.com.

Please provide information reasonably necessary for us to identify and review your purchase, which may include:

  • Your Panmigo account email;
  • Order number;
  • The relevant eSIM or data plan;
  • Reason for the refund request;
  • Screenshots or technical information where relevant.

We may request additional information reasonably necessary to:

  • Verify the purchase;
  • Confirm activation status;
  • Establish refund eligibility;
  • Investigate a technical issue;
  • Prevent fraudulent refund requests.

7. Refund Method

Approved monetary refunds will normally be returned to the original payment method used for the purchase.

A full refund means the amount actually paid to Panmigo for the eligible eSIM plan will be returned without a Panmigo refund handling fee.

Panmigo is not responsible for differences between the original payment amount and the amount ultimately credited to you where those differences result from:

  • Foreign exchange rate movements;
  • Currency conversion performed by your bank, card issuer, or payment provider;
  • Fees charged independently by your bank, card issuer, or payment provider.

8. Refund Processing Time

Once a refund is approved, Panmigo will initiate the refund as soon as reasonably practicable.

After Panmigo initiates a refund, it will typically take approximately 5–10 business days for the refund to appear on the original payment method.

The actual processing time depends on the:

  • Payment provider;
  • Card network;
  • Bank;
  • Card issuer;
  • Financial institution involved.

Panmigo does not control the processing time of third-party financial institutions after the refund has been submitted to them.

In some cases, a refund issued shortly after the original payment may appear as a reversal or cancellation of the original charge rather than as a separate refund transaction.

9. Third-Party Purchases

This Refund Policy applies to eSIMs purchased directly from Panmigo where Panmigo is the seller of the relevant Service.

If you purchase a Panmigo-related product through a:

  • Marketplace;
  • Reseller;
  • Distributor;
  • App store;
  • Telecommunications provider; or
  • Other third party acting as the seller of record,

the refund policy and refund process of that seller may apply.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

10. Promotions, Coupons, Credits, and Discounts

If an eligible purchase made using a promotional discount is refunded, the maximum cash refund will not exceed the amount actually paid by the customer.

Promotional codes, coupons, credits, rewards, or other benefits associated with a refunded transaction may be:

  • Cancelled;
  • Deducted;
  • Expired; or
  • Not reissued,

unless Panmigo determines otherwise or applicable law requires otherwise.

11. Abuse and Fraud Prevention

Panmigo may investigate refund requests and may reject requests involving:

  • Fraud;
  • Misuse;
  • Repeated abuse of the refund process;
  • Manipulation of activation status;
  • Unauthorized payments;
  • False or misleading information;
  • Violation of the Panmigo Terms of Service,

to the extent permitted by applicable law.

Panmigo's fraud-prevention measures do not limit mandatory consumer rights.

12. Consumers in the European Union and the United Kingdom

If you are a consumer resident in the European Economic Area or the United Kingdom, you normally have a statutory right to withdraw from a distance contract within 14 days, without giving a reason.

An eSIM data plan is digital content supplied before that period ends. Accordingly:

  • When you activate a plan, you expressly request that we begin supplying the Service during the withdrawal period, and you acknowledge that you thereby lose your statutory right of withdrawal once supply has begun;
  • Until you activate the plan, your statutory right of withdrawal is unaffected, and you may withdraw within 14 days of purchase and receive a full refund;
  • Section 1 of this Refund Policy is more generous than the statutory minimum, because it allows a full refund of an unactivated plan at any time before the applicable activation deadline, which is normally 180 days.

To exercise a right of withdrawal, contact support@panmigo.com within the applicable period. Whichever of the statutory right or this Refund Policy gives you more, applies.

13. Mandatory Consumer Rights

This Refund Policy does not exclude, waive, restrict, or limit any consumer right or remedy that cannot legally be excluded, waived, restricted, or limited under applicable law.

Where mandatory applicable law provides greater consumer rights than this Refund Policy, the mandatory law will prevail to the extent of the inconsistency.

14. Contact Us

For refund questions or requests, contact:

  • Company name: WEALTHY STAR INTERNATIONAL CAPITAL LIMITED
  • Operating brand: Panmigo
  • Registration No.: 66796344-000-10-25-7
  • Registered in: Hong Kong
  • Registered address: FLAT D 22/F YHC TOWER, 1 SHEUNG YUET ROAD, KOWLOON BAY, KL
  • Email: support@panmigo.com